FAQ
Do we need to book in advance?
No you do not, we do not operate booked seating except for Santa Special trains! Tickets can be purchased on the day at Heatherslaw station ticket office. We will be looking at an advance booking option in the future. Our trains do get quite busy during the summer so please do arrive plenty of time before your train to avoid disappointment.
Do we take cash?
Yes we do take cash or card.
When are we open?
We are open every day of the week during the season.
What are your train times?
Please see timetable page
Is the Railway wheelchair accessible?
Yes, we have two wheelchair compartments on our train. Please note there is a gravel path from Etal Station to Etal Village.
Are dogs allowed on the train?
Yes dogs are allowed and travel free. Please note that dogs should be kept on a short lead whilst on the train to ensure they do not jump out!
Are the tickets single or return?
All tickets are Day Open Returns, meaning you can get off the train at can return on a train later in the day. Tickets cannot be used on more than one day.